HUMAN RESOURCES HR

Dealing with Angry People
  • Dealing with Angry People
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This audiobook will equip you with proven techniques to successfully communicate with angry people and protect yourself from violence

Have you ever been angry? I’m sure you have. How did it feel? What caused it? Did you lash out physically at furniture or people or just fume quietly?

Have you ever experienced an angry customer, or patient, or family member and been at a loss as to how to calm things down? Upon reflection have you maybe sometimes escalated the anger in the other person by arguing or speaking over or interrupting their angry rant?

Have you ever seen someone reach a point where they do kick furniture about or even raise a hand to strike you?

This audiobook is designed to give you an understanding of what anger is and when encountered in someone else what to do and what not to do to calm things down and reach a more rational way forward.

Psychologists recognise three types of anger: 1. There is hasty and sudden anger often connected to the impulse for self-preservation. It is shared by human and other animals, and it occurs when the animal, the person, is tormented or trapped. 2. Then there is the more common settled and deliberate anger possibly a reaction to perceived deliberate harm or unfair treatment by others. 3. And finally, dispositional anger often related more to character traits than to instincts or cognitions. Irritability, sullenness and churlishness are examples of this

In this audiobook we will be focusing mostly on type 2 where the anger is settled and deliberate, possibly a reaction to perceived deliberate harm or unfair treatment. Of course you may encounter all three types.

Some examples of the type 2 kind of anger might include a customer, who is complaining about the standard of the product they have purchased, or the householder who is angry at the engineer who is trying to get their electricity supply back on, or their heating repaired on a cold winter’s day.

Whether they are right or wrong, their perception is that you or your organisation is to blame and they will vent their anger and hopefully not their violence, on you.

You might work in a shop, or a bank, or you might be a social worker visiting your clients at their homes? You might be a nurse or Doctor dealing with unruly patients in Emergency on a Saturday night, or a police officer for whom the angry person is a frequent occurrence. Whatever your role in life you are going to encounter an angry person at some point. Be prepared.

By Sarah Connor: Narrated by Sarah Connor

The H.E.A.R.T system used by courtesy of Mindcool Author: Alan MacQuarrie

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Surviving Redundancy
  • Surviving Redundancy
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Losing our job is something we all fear and it can certainly impact on our confidence and self-esteem. But, being made redundant need not be the calamity it first appears to be. With the right attitude you can bounce back and turn it into an opportunity for finding a job you're really passionate about. But remember it is jobs or roles that are made redundant – not people. You can only become redundant if you see yourself as that job role. You may find yourself out of work for a while, but that does not have to mean the end of your working life. This audiobook provides hope for the person who is confronting redundancy for the first time and provides them with clear options and things to do to take control.

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Speak your Mind: Tips on being Assertive
  • Speak your Mind: Tips on being Assertive
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Tips on being Assertive by Dr Denis McBrinn, narrated by Sara Dylan. This audiobook will bring to you a clear and comprehensive list of useful tips to help you become more assertive

The communication skill of being assertive, is about striking the right balance between our needs and the needs of others.

If we are always centred on satisfying our own needs, at the expense of others, we will be perceived as being selfish and aggressive.

On the other hand, if we are always putting the needs of others first and neglecting our own essential needs, we risk being taken for granted and our self-esteem will suffer.

Assertiveness is about finding the right response to situations, that is neither aggressive nor passive. It is an important communication tool, that can be learned and developed, with practice.

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Go for It! Be Confident
  • Go for It! Be Confident
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By Dr Denis McBrinn GO FOR IT, is designed to help you develop the CONFIDENCE to succeed in all areas of your personal and working life.

Confidence is the key to a happy and fulfilling life and it has such an impact on how we perform in every single area of life. As a professional Life Coach Denis McBrinn is often asked how can we get more out life and achieve the best possible life we can.

Whether it is:

• Delivering an important presentation to the board

• Performing on stage

• Asking for a romantic date

• Succeeding at exams

• Winning at sport

• Closing a vital business negotiation or sales deal

• Getting down to your ideal weight

• Securing your dream job

• Running a marathon

• Giving a speech at your daughter’s wedding

• Resolving conflicts at home or work

• Being a great parent, or

• Picking yourself up quickly and appropriately from any of life’s setbacks.

No matter what the challenge or situation, confidence and self-belief can be said to be two of the most important factors for success.

The purpose of this programme is to empower you to take practical steps along the road to greater confidence in all aspects of your life and to help you make a real difference where it matters most. It will introduce you to the skills and mind-set that successful athletes, sport stars, actors, artists, inventors, politicians and business people have developed to create confident and fulfilling careers and lives.

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People Smart - Confidence When It Matters Most
  • People Smart - Confidence When It Matters Most
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Dr Denis McBrinn From the bestselling audiobook: Go for it! Be Confident by Dr Denis McBrinn.This Audio will address the three People Smart areas of: Building Self Confidence, Being Confident with Others, and Confident Social Skills.

The starting point for building confidence is yourself. We know that confidence comes from within – it is not outside us and it is all to do with trust. The most important relationship in our lives is the one we develop with ourselves. How well do you know and trust yourself? How good a friend are you to yourself?

Others will treat you according to the way you see yourself. If you believe, deep down, you are a capable, worthwhile person and know that you deserve to be treated well, then that is the way others will treat you. On the other hand, if you don’t value yourself, then no one else will. If you are always putting yourself down, people will treat you as a door mat and walk all over you. Developing people skills is a pre-requisite to building confidence with others.

Social gatherings like weddings, funerals, christenings and parties can be uncomfortable and stressful situations, especially when we feel we are lacking in confidence. Social skills are arguably the most important set of abilities we can develop and practice to help build self- confidence. Having confident social skills will help you to meet interesting people, get that job you want, progress further in your career and establish good relationships.

This Audio will address the three People Smart areas of: Building Self Confidence, Being Confident with Others, and Confident Social Skills.

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Selling with Confidence - Confidence When It Matters Most
  • Selling with Confidence - Confidence When It Matters Most
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By Dr Denis McBrinn From the bestselling audiobook: Go for it! Be Confident You’ve got the skills, now get the confidence. This Audio will address three key areas of confidence in selling: What confidence is and is not, building self-confidence, and selling with Confidence.

Confidence in selling just does not happen overnight. You have to work on it. If you maintain tenacity, focus, and a proactive approach in getting things done, you'll have the confidence to endure the tough times. A key element in selling is enthusiasm. A confident sale is a transfer of your enthusiasm about the product or service into the mind and heart of the other person.

Confidence in selling is an inside job. What is going on inside your mind is a big factor in successful selling. Believe in yourself. Keep your mind set positive. In the end, you are the one who determines your success or failure. GO FOR IT!

This Audio will address three key areas of confidence in selling: What confidence is and is not, building self-confidence, and selling with Confidence.

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Job Interviews: Confidence When It Matters Most
  • Job Interviews: Confidence When It Matters Most
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By Dr Denis McBrinn It’s only natural to feel nervous during a job interview, but part of performing well is not letting your anxiety show. This audio single will bring advice and practical techniques to help you to do your best when it matters most.

This audio single contains two major sections: Job Interviews: Confidence when it matters most, and Confidence at Work. First Job Interviews: It’s only natural to feel nervous during a job interview, but part of performing well is not letting your anxiety show. Your goal is to make a good impression from the start, which means appearing confident to those evaluating you. If you show a lack of confidence, you probably won’t be considered as a serious candidate for the job. One of the best ways to appear confident is to demonstrate how well you perform under pressure. This audio will help you to do just that and provide you with tips on preparation, communication, body language, questions to expect and how to dress..

Second Confidence at Work: So you are successful at the job interview and get the job. We all know it’s important to at least appear confident at work. Because the way you present yourself in the workplace is pivotal to your success, you want to present the most confident version of yourself at work. Essentially being confident in your professional life centres around looking the part; feeling at ease with yourself and others; being cooperative and pleasant to work with. Confidence at work is being open, honest and straightforward with colleagues, clients and customers; having a sense of humour and being very good at what you do. Denis McBrinn takes you through a conversation about how you can build your confidence at work.

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Meditation for Leaders: Total Stress Relief
  • Meditation for Leaders: Total Stress Relief
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Whether you lead as a start-up entrepreneur, FTSE board member, director in the public sector or a CEO of a multinational organisation, I am sure you will be familiar with the isolation and loneliness of a leadership position and the pressures of the many risks to be mitigated on a daily basis. A recent piece of research on the stress of leadership found that eighty-eight per cent of leaders report that work is a primary source of stress in their lives and that having a leadership role increases the level of stress.

This audio presentation from Mindcool will provide you as a leader with practical ways to use meditation to combat the stress in your life.

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Meditation for Leaders: Deep Restful Sleep
  • Meditation for Leaders: Deep Restful Sleep
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Whether you lead as a start-up entrepreneur, FTSE board member, director in the public sector or a CEO of a multinational organisation, I am sure you will be familiar with the difficulties in settling down to sleep after a busy with many thoughts racing through your mind.

This audio presentation will take you gently into a deep restful sleep under the guidance of Sara Dylan. Sara’s soft, kind, reassuring voice will lead you step by step into the safe, comfortable mind-set that will be conducive to achieving deep restful sleep.

Having discussed possible causes for your insomnia with your doctor and addressed these causes with treatments this meditation will assist in your efforts to achieve a true experience of deep restful sleep.

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Meditation for Leaders - Confidence and Self-esteem
  • Meditation for Leaders - Confidence and Self-esteem
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Whether you lead as a start-up entrepreneur, FTSE board member, director in the public sector or a CEO of a multinational organisation, I am sure you will be familiar with the isolation and loneliness of a leadership position and the pressures of the many risks to be mitigated on a daily basis. A recent piece of research on the stress of leadership found that eighty-eight per cent of leaders report that work is a primary source of stress in their lives and that having a leadership role increases the level of stress.

This audiobook features a full meditation experience led by Sara Dylan where you will feel still and at ease, deeply relaxed as your body is being rejuvenated and revitalised from the inside out. Your inner healing energy which is the energy of love will give your body and mind whatever you need in your life at this moment. All negative thoughts and belief systems that are effecting your confidence now and that you have believed to be true about yourself up to this point in your life will be gently and lovingly dissolved from your unconscious mind, and your unconscious mind will find new positive ways of being for you to feel good about yourself and give you confidence in any area of your life that you need at this time. You are somebody, you are unique you were born to make a positive difference in the world. You believe in your gifts and talents now through focused meditation you believe in you.

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Learn to Study for Success at College and University
  • Learn to Study for Success at College and University
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By Professor Aidan Moran Going to College or University is an exciting yet daunting experience for many students. It's exciting because you can study interesting subjects, make new friends and pursue new hobbies in College. But it's also daunting because in order to get a successful academic education, you will have to accept personal responsibility for a task for which you have received little or no special training in school. This task requires you to manage your own learning or to become an active, independent and self-motivated student when it comes to planning, conducting and evaluating your academic work. For example, it's up to you whether you go to lectures in the first place. And it's up to you whether you spend your time studying in the library or going to the shops. And it's your business, not that of your lecturers, to make sure that you don't fall behind in your studies. Put simply, if you don't want your free time in College to become wasted time, you will have to master a number of study skills that were not taught in school. For example, you will have to learn to listen and write at the same time while taking lecture notes in class. And you'll have to learn to study effectively - or read with a question in mind. Of course, you'll also have to master the art of getting down to study regardless of the mood you're in. But most of all, you'll have to learn to think for yourself - the true hallmark of an educated mind. Put simply, as you can see, your biggest challenge in the years ahead is to manage your own learning effectively. The good news is that by listening to this audio presentation, you've already taken a step in the right direction. You've realized that you will have to become a driver rather than a passenger in your educational journey. And so, the purpose of this recording is to give you some driving lessons" in learning.

In listening to this recording, you are going to learn how to manage your own learning, and how to get down to studying. You’ll receive practical tips on motivation, managing your study time, learning from lectures, listening and note-taking skills, improving your reading and summarizing skills, focusing effectively and improving your concentration. You’ll be helped to remember and understand what you learn and you will be given practical tips on how to evaluate what you learn and think critically. You are also going to receive tips on planning and writing essays and papers, and finally you are going to be taught exam skills to help you to do your best when it matters most.

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Exam Success
  • Exam Success
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Aimed at students in college and university, this new audio single “Exam Success” is taken from the bestselling album: “Learn to Study” by Professor Aidan Moran which teaches students the most important study skills for success at college and university.

Like it or not, examinations play a crucial role in university life. They ensure quality control of degree standards, provide academic feedback to students and staff, and above all, assess your understanding of what you have learned from your studies. But exams don’t test knowledge directly. They assess how well you can remember and explain what you know on the big day. Given this strategic challenge of exams, Aidan Moran will give you some practical tips on preparing for, and doing your best in, exams.

The self-help approach provides advice and tips on areas such as; getting down to studying, practical tips on motivation, remembering and understanding, and exam skills; doing your best when it matters most.

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Writing Essays and Papers
  • Writing Essays and Papers
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Aimed at students in college and university, this new audio single “Writing Essays and Papers” is taken from the bestselling album: “Learn to Study” by Professor Aidan Moran which teaches students the most important study skills for success at college and university.

No matter what subjects you are studying in university, you will be expected to write essays and academic papers as part of the requirements of your degree programme. These research assignments are valuable because they train you to focus your thinking on a topic, to write clearly, and to cite appropriate evidence to support your arguments. So, the purpose of this section is to provide some practical advice on planning, researching and writing academic essays and papers. Evaluating what you learn and thinking critically

One of the biggest challenges that students face in coming to College is learning to think critically about what they read or are told. For centuries, the ability to think for oneself has been proclaimed as the main goal of a university education – the true mark of an educated mind. In keeping with this idea, a key theme of this audio presentation is that you have to become an active learner rather than a passive sponge in order to get the most out of your College experience. But critical thinking, or the skill of analysing evidence and arguments in order to form your own conclusions, requires hard work and special training.

So, the purpose of this audiobook is to provide some practical tips on how to develop your critical thinking skills. After I explain what thinking is, and what critical thinking involves, I’ll give you a 6-step checklist of questions to ask every time you want to evaluate a theory or an idea.

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Learning from Lectures
  • Learning from Lectures
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By Professor Aidan Moran Aimed at students in college and university, this new audio single “Learning from Lectures” is taken from the bestselling album: “Learn to Study” by Professor Aidan Moran which teaches students the most important study skills for success at college and university. This audio will cover the areas of: Learning from Lectures, listening and note-taking skills, reading and summarizing skills, and focusing effectively – concentration skills.

Since the Middle Ages, the lecture has been the most popular teaching method in universities. It’s efficient, flexible and can be inspirational in the right hands. But taking good lecture notes is a very difficult skill for at least two reasons. First, because lecturers tend to speak faster than listeners can write, taking useful lecture notes can be difficult for some students. The problem here is that note-taking requires you to switch attention rapidly between listening and writing. And since you probably never received any training in this multi-tasking skill at school, it’s not surprising that you may find yourself struggling to keep up with what the lecturer in saying in class. This problem is made worse by the fact that many students mistakenly believe that they have to write down every single word uttered by the lecturer during class – a false assumption that we call the sponge approach to learning. Research shows that top note-takers are highly selective in what they write – they sift what the lecturer says for the main ideas rather than trying to wrote down everything. The second difficulty that many students experience during lectures is a loss of concentration. This mental switch off happens mainly because it’s difficult to stay alert during a lecture if you’re sitting passively for a long period of time.

When combined, these two problems make it difficult for students to get the most out of the lectures that they attend. And so, in this audiobook, I’ll suggest some practical strategies that will help you to turn lecture attendance into an active learning experience rather than an empty ritual.

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INSOMNIA: Meditation for Deep Restful Sleep
  • INSOMNIA: Meditation for Deep Restful Sleep
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This audio presentation will take you gently into a deep restful sleep under the guidance of Sara Dylan. Sara’s soft, kind, reassuring voice will lead you step by step into the safe, comfortable mind-set that will be conducive to achieving deep restful sleep. The intention of this meditation for deep sleep is that you will sleep soundly and deeply and wake up feeling refreshed and re-energised.

Everyone has a rough night or two, and about 30% of adults have occasional or short-term insomnia. Chronic insomnia, though, lasts for more than three weeks. About 10% of adults experience chronic insomnia, and most need treatment to get relief. You can help your doctor evaluate your problem by keeping a sleep diary, which tracks such things as: number and time of caffeinated beverages during the day, naps during the day, your bedtime the previous night, and number of awakenings during the night.

Meditation can help with sleep but there are other things to consider which will improve your chances of getting to sleep and staying asleep. The UK National Health Service recommends the following:

BE SURE TO • go to bed and wake up at the same time every day – only go to bed when you feel tired • relax at least 1 hour before bed – for example, take a bath or read a book • make sure your bedroom is dark and quiet – use thick curtains, blinds, an eye mask or ear plugs • make sure the room is not too hot or too cold • exercise regularly during the day • make sure your mattress, pillows and covers are comfortable

TRY NOT TO • drink alcohol, tea or coffee at least 6 hours before going to bed • eat a big meal late at night

DO SEE YOUR DOCTOR IF • you've had trouble sleeping for months • your insomnia is affecting your daily life in a way that makes it hard for you to cope

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JOY by Dr Denis McBrinn, narrated by Sara Dylan
  • JOY by Dr Denis McBrinn, narrated by Sara Dylan
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This short audio presentation is designed to bring a clear definition of what joy is, how to achieve more of it, and to give you the opportunity to focus and reflect on the level of joy currently in your life. William Blake, the great English poet said "Joy and woe are woven fine; A clothing for the soul divine" There is joy in the world and there is woe in the world. Sara Dylan will look at joy and how you might bring more of it into your life. But no life is without sorrow. At times finding joy in life will seem elusive.

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SORROW by Dr Denis McBrinn, narrated by Sara Dylan
  • SORROW by Dr Denis McBrinn, narrated by Sara Dylan
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This short audio presentation is designed to bring a clear understanding of sorrow and how to deal with it.

Sara Dylan will be gently leading you through reflection on the level of sorrow currently in your life.

This short audio presentation is designed to bring a clear understanding of sorrow and how to deal with it. Sara Dylan will be gently leading you through reflection on the level of sorrow currently in your life.

Tragic events do not heed nor take consideration of our human feelings.

It is entirely normal to experience feelings of outrage, hurt and sorrow at such times.We may feel devastated, angry and want revenge.

But feelings of being wronged and hurt, while normal, can prolong our suffering.

Although it is not easy, dealing effectively with sorrow requires us to accept, forgive and gradually let go.

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Adaptability by Dr Denis McBrinn narrated by Sara Dylan
  • Adaptability by Dr Denis McBrinn narrated by Sara Dylan
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This short audio presentation is designed to bring a clear definition of what adaptability is, how to achieve it, and to give you the opportunity to focus and reflect on the level of adaptability currently in your life. "Better to Bend than to Break" French Proverb Adaptability is the ability to think and act flexibly in the face of changing and challenging circumstances. This audio presentation includes a mindfulness reflection exercise focusing on changes you may be currently resisting in your life

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BALANCE by Dr Denis McBrinn narrated by Sara Dylan
  • BALANCE by Dr Denis McBrinn narrated by Sara Dylan
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This short audio presentation is designed to bring a clear definition of what work-life balance is, how to achieve it, and to give you the opportunity to focus and reflect on the level of work-life balance currently in your life. "Never get so busy making a living that you forget to make a life" Dolly Parton Having a satisfying personal life and a satisfying working life are the essence of work-life balance. This audio presentation includes a mindfulness reflection exercise focusing on the achievement of balance in your life

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