"Assertiveness is our ability to act in harmony with our self-esteem, without hurting others" There are many advantages of assertiveness in communication: • Assertiveness helps us feel good about ourselves • Assertiveness leads to the development of mutual respect with others • Assertiveness increases our self-esteem, how we perceive our own value • Assertiveness helps us achieve our goals in life • Assertiveness reduces anxiety and can solve day-to-day problems and grievances • Assertiveness protects us from being bullied by others • Assertiveness enables us to make decisions and free choices in life The first step toward becoming more assertive is nurturing a realistic and respectful perspective on your value as a person, your self-esteem.
Dealing with angry people description This audiobook will equip you with proven techniques to successfully communicate with angry people and protect yourself from violence Have you ever been angry? I’m sure you have. How did it feel? What caused it? Did you lash out physically at furniture or people or just fume quietly? Have you ever experienced an angry customer, or patient, or family member and been at a loss as to how to calm things down? Upon reflection have you maybe sometimes escalated the anger in the other person by arguing or speaking over or interrupting their angry rant? Have you ever seen someone reach a point where they do kick furniture about or even raise a hand to strike you? This audiobook is designed to give you an understanding of what anger is and when encountered in someone else what to do and what not to do to calm things down and reach a more rational way forward.
Psychologists recognise three types of anger:
1. There is hasty and sudden anger often connected to the impulse for self-preservation. It is shared by human and other animals, and it occurs when the animal, the person, is tormented or trapped.
2. Then there is the more common settled and deliberate anger possibly a reaction to perceived deliberate harm or unfair treatment by others.
3. And finally, dispositional anger often related more to character traits than to instincts or cognitions. Irritability, sullenness and churlishness are examples of this In this audiobook we will be focusing mostly on type 2 where the anger is settled and deliberate, possibly a reaction to perceived deliberate harm or unfair treatment. Of course you may encounter all three types. Some examples of the type 2 kind of anger might include a customer, who is complaining about the standard of the product they have purchased, or the householder who is angry at the engineer who is trying to get their electricity supply back on, or their heating repaired on a cold winter’s day. Whether they are right or wrong, their perception is that you or your organisation is to blame and they will vent their anger and hopefully not their violence, on you. You might work in a shop, or a bank, or you might be a social worker visiting your clients at their homes? You might be a nurse or Doctor dealing with unruly patients in Emergency on a Saturday night, or a police officer for whom the angry person is a frequent occurrence. Whatever your role in life you are going to encounter an angry person at some point. Be prepared.
Track index INDEX 1. Introduction; what is anger? 2. Your personal space and how to protect it 3. Invite, accept, or prevent 4. Who would want to harm me? Warning signs 5. So what can you do? 6. The signals you send to the angry person 7. H.E.A.R.T Communicating with the angry person 8. Summary and conclusion
Dr Denis McBrinn From the bestselling audiobook: Go for it! Be Confident by Dr Denis McBrinn.This Audio will address the three People Smart areas of: Building Self Confidence, Being Confident with Others, and Confident Social Skills. The starting point for building confidence is yourself. We know that confidence comes from within – it is not outside us and it is all to do with trust. The most important relationship in our lives is the one we develop with ourselves. How well do you know and trust yourself? How good a friend are you to yourself? Others will treat you according to the way you see yourself. If you believe, deep down, you are a capable, worthwhile person and know that you deserve to be treated well, then that is the way others will treat you. On the other hand, if you don’t value yourself, then no one else will. If you are always putting yourself down, people will treat you as a door mat and walk all over you. Developing people skills is a pre-requisite to building confidence with others. Social gatherings like weddings, funerals, christenings and parties can be uncomfortable and stressful situations, especially when we feel we are lacking in confidence. Social skills are arguably the most important set of abilities we can develop and practice to help build self- confidence. Having confident social skills will help you to meet interesting people, get that job you want, progress further in your career and establish good relationships. This Audio will address the three People Smart areas of: Building Self Confidence, Being Confident with Others, and Confident Social Skills.
This short audio presentation by Dr Denis McBrinn and narrated by Caroline Cole, is designed to bring a clear understanding of how to write your journal to enhance your daily life, and to give you an opportunity to focus and reflect on the level of effective journal writing currently in your life.
"Keep a Journal and one day it might keep you” Mae West
The secret to becoming good at anything is to give it attention.
Whether it is exercise, relationships or building a business, the more attention we give it - the better.
And writing things down in a journal is one of the best ways to understand what is going on in your life.