Return/Refund policy

Return/Refund policy 

This policy was most recently updated on 1 January 2024. 

Audiobook downloads (Scroll down for merchandise return/refund policy)

100% MONEY BACK GUARANTEE 

Downloads: If you are unhappy with the recording quality of an audiobook download or you feel that the content and subject matter were not as described, you will be eligible for a full refund within 72 hours: Please contact us at customercare@mindcool.com or use our live chat service/email service at the bottom right of our home page at https://www.mindcool.com/ 

To avoid any confusion or disappointment which may have arisen from product download, please check instructions on downloading below: 

Download Instructions 

Step 1: Starting your download 

After you finish the checkout process you'll be taken to the "Your Digital Download” page and an email with the download link will be sent to you. From here, you should see the album or tracks that you just purchased with a "download" button next to them. Click that button to start the transfer and you'll be prompted to either "save" or "open" the file. You'll want to select "save" and take note of the target location that your browser will save the file to. 

Step 2: Completing the transfer 

Once the download starts, it's important that it finishes in its entirety before attempting to open it. Single track downloads will be saved to your computer. Full album downloads will be stored as a compressed .zip file which will need to be unzipped. 

Step 3: Locating files 

Once the transfer is complete, you'll need to find the files that you've just downloaded. In Windows, most browsers will save files to the "downloads" folder which you can find inside "my documents." For Mac, the default destination is the desktop. If the files aren't in those default locations, you can find the target location from that dialogue box that was discussed in the first step. 

Step 4: Extracting files (full album only) 

If you've bought and downloaded a full album, you'll need to extract or "unzip" the files before you can play, burn, or import them into your media player. The unzipping process will vary depending on what software you use to handle .zip files and what operating system you're using. In most cases, simply double-clicking on a file will begin extracting the contents. In some cases you'll be prompted to select a destination for the unzipped folder. Otherwise, it'll typically be unzipped to the same root folder as the original .zip file. 

Step 5: Enjoy! 

Once everything is saved and extracted, you can use your MP3s in any way you like. All digital downloads are DRM free and can be burned to disc, stored in your media library, or synced with your mobile MP3 player for you to take with you. 

Mindcool Merchandise

If for any reason you wish to return a product ordered and delivered to you, please contact us in the first place at customercare@mindcool.com. After discussion we will advise you of the best course of action. The return address will be shown on the packing slip, sample shown below. The return address may vary so use the address on your packing slip not the sample